Vocal Agent AI
KVK 98119680 · Amsterdam, Netherlands
Legal Notice & Privacy Policy
Governing document for all services offered by VocalAgent AI under Dutch and EU law
Document Version
2.0
Last Updated
7 October 2026
Governing Law
Kingdom of the Netherlands
Supervisory Authority
Autoriteit Persoonsgegevens
1. Company Registration Details
Registered Legal Name
Vocal Agent AI
Operating Name
VocalAgent AI
KVK Number
98119680
Entity Type
Sole Proprietorship (Eenmanszaak)
Country of Incorporation
Kingdom of the Netherlands 🇳🇱
Legal Domicile
Amsterdam, Netherlands
Technology Headquarters
Bucharest, Romania 🇷🇴
Commercial Website
vocalagent.eu
Supervisory Authority
Autoriteit Persoonsgegevens (AP)
2. Governing Law & Jurisdiction
All legal relationships between VocalAgent AI and its clients, partners, service users, or third parties are governed exclusively by the laws of the Kingdom of the Netherlands, without regard to its conflict of law provisions.
Any dispute, claim, or proceeding arising out of or in connection with these terms, the services provided, or any alleged breach thereof shall be submitted to the exclusive jurisdiction of the competent courts of the Netherlands, and specifically to the Rechtbank Amsterdam (District Court of Amsterdam).
Where applicable, mandatory consumer protection rights under the national law of EU member states are not excluded by this jurisdiction clause, in accordance with EU Regulation No. 1215/2012 (Brussels I Recast).
Competent Court
Rechtbank Amsterdam
Parnassusweg 220
1076 AV Amsterdam
Kingdom of the Netherlands
3. GDPR Compliance & Data Privacy
Vocal Agent AI is registered in the Netherlands and operates in full compliance with the General Data Protection Regulation (GDPR), Regulation (EU) 2016/679. As a Dutch-registered entity, our designated supervisory authority is the Autoriteit Persoonsgegevens (AP), the Dutch Data Protection Authority.
All personal data processed through our platform, including voice recordings, conversation transcripts, and caller information, is handled under strict data minimisation principles. Data is collected only to the extent necessary to deliver the contracted service and is processed on the basis of legitimate interest (Article 6(1)(f) GDPR) or explicit contractual necessity.
3.1: Voice Data Retention, Two Operational Frameworks
Depending on the nature of the client engagement and applicable contractual terms, VocalAgent AI operates under one of two data handling frameworks. The applicable framework is specified in each client's individual service agreement.
30-Day Retention Framework
Under this framework, voice interaction data is retained for a strictly defined period of 30 calendar days following each recorded session. During this period, the data is used exclusively for the purpose of improving the accuracy, naturalness, and domain-specific performance of the AI voice agents deployed within the client's environment. Access is restricted to authorised technical personnel operating under confidentiality obligations. No data is shared with third parties for commercial purposes.
Lawful basis: Article 6(1)(f) GDPR: Legitimate interest in continuous service improvement. Clients are informed of this arrangement in their service agreement prior to deployment.
Zero-Retention Framework
Under this framework, all voice recordings and associated personal data are processed in real time through certified AI speech infrastructure and deleted immediately upon completion of each interaction. No audio data, transcript, or caller metadata is stored at any point beyond the live session. This framework is available to clients operating in regulated industries or where stricter data handling obligations apply.
Lawful basis: Article 6(1)(b) GDPR: Processing necessary for the performance of a contract. Data is processed and permanently deleted within the duration of a single interaction.
3.2: Data Subject Rights
All individuals whose personal data is processed through our platform retain the following rights under GDPR, exercisable at any time without charge:
- ›Right of access: obtain confirmation of whether data is processed and receive a copy (Article 15)
- ›Right to rectification: request correction of inaccurate or incomplete data (Article 16)
- ›Right to erasure: request deletion where data is no longer necessary (Article 17)
- ›Right to restriction: request that processing be limited (Article 18)
- ›Right to data portability: receive data in a structured, machine-readable format (Article 20)
- ›Right to object: object to processing based on legitimate interests (Article 21)
Requests may be submitted to bulgaria@vocalagent.eu. We will respond within 30 calendar days in accordance with GDPR Article 12. If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Autoriteit Persoonsgegevens at autoriteitpersoonsgegevens.nl.
4. Terms of Service
By engaging with any service offered by VocalAgent AI, accessing vocalagent.eu, or entering into a service agreement with VocalAgent AI, you acknowledge and agree to the following terms and conditions.
Service Basis
All services are provided on a subscription or project basis pursuant to a signed service agreement. No service is activated without written confirmation from VocalAgent AI.
Intellectual Property
VocalAgent AI retains full ownership of all intellectual property rights in its proprietary voice AI technology, platform architecture, voice models, scripts, and associated systems. No licence to reproduce, modify, or distribute these materials is granted unless explicitly stated in writing.
Client Responsibilities
Clients are solely responsible for obtaining all necessary consents, authorisations, and disclosures from their end customers prior to the deployment of AI voice agents in their communication infrastructure. This includes compliance with applicable telecommunications laws and GDPR consent requirements where relevant.
Limitation of Liability
To the maximum extent permitted by applicable law, Vocal Agent AI shall not be liable for indirect, incidental, consequential, or punitive damages arising from misuse of the platform, third-party integration failures, network outages, or force majeure events. Our aggregate liability shall not exceed the total fees paid by the client in the three months preceding the event giving rise to the claim.
Service Levels
Uptime commitments, response time targets, and service level guarantees are defined individually in each client's service agreement. These terms constitute the entire agreement between the parties with respect to service availability.
Suspension and Termination
VocalAgent AI reserves the right to suspend or terminate access to its services immediately and without prior notice in the event of material breach of these terms, non-payment, or conduct that may expose VocalAgent AI or its clients to legal liability.
Amendments
These terms may be amended at any time. Active clients will be notified of material changes no fewer than 14 calendar days before the changes take effect. Continued use of services following notice constitutes acceptance of the revised terms.
5. Acceptable Use Policy
The following activities are strictly prohibited when using VocalAgent AI services:
- ✕Deploying voice agents to engage in deceptive, fraudulent, or misleading communications
- ✕Using the platform to contact individuals without a lawful basis or required consent under applicable law
- ✕Attempting to reverse-engineer, decompile, or extract any part of the VocalAgent AI platform or voice model architecture
- ✕Reselling, sublicensing, or otherwise commercialising VocalAgent AI services without prior written authorisation
- ✕Processing data categories prohibited under GDPR Article 9 (health, biometric, racial or ethnic origin data) without explicit legal basis
- ✕Interfering with the security, integrity, or availability of the platform or its infrastructure
6. Liability Disclaimer
The information published on vocalagent.eu is provided for general informational and commercial purposes. While VocalAgent AI makes reasonable efforts to maintain the accuracy and completeness of the content presented, no warranty, express or implied, is made as to the accuracy, reliability, or suitability of any information for a particular purpose.
VocalAgent AI shall not be responsible for any decision made in reliance on content published on this website without the benefit of a formal, written service agreement. All commercial engagements are governed exclusively by the terms of the applicable service agreement entered into between the parties.
External links appearing on vocalagent.eu are provided for convenience only. VocalAgent AI accepts no responsibility for the content, accuracy, or privacy practices of third-party websites.
7. Legal & Compliance Contact
Chamber of Commerce
KVK 98119680
Kamer van Koophandel, Netherlands
© 2026 Vocal Agent AI · KVK 98119680 · Amsterdam, Netherlands
All rights reserved. Governed by Dutch law. Jurisdiction: Rechtbank Amsterdam. GDPR compliant.
This document does not constitute legal advice. For specific legal guidance, consult a qualified legal professional.